FIVN
Five9, Inc.

Five9, Inc.FIVN

Technology · Software - Infrastructure
38.65USD
+4.43%
Sep 23, 2026
FIVN overview ready
Cloud Contact-Center Orchestration Layer Enabling AI-Driven Customer Interactions
Five9 is a direct cloud contact-center software participant that sells the orchestration layer for omnichannel customer interactions, including AI self-service agents, agent assist, workflow automation, analytics, governance, and human-to-AI escalation.
Narrative is still early
Exposed to the Enterprise Agentic Automation narrative through AI Contact-Center Automation and Orchestration — pure play.
Advancing price action
Longer-term context reads early recovery, with a near-term setup of daily advance.
Fair valuation
The price broadly reflects how much growth and cash flow it delivers per turn of revenue multiple, with upside and risk reasonably balanced.
Solid fundamentals
Free cash flow yield is strong.
Primary risk
Competitive pressure from larger cloud software providers.
Market Sep 22Filing Jun 30Price action Sep 22Research Sep 17

Conviction Level

NarrativeHeat7.7ThemeHeat7.6PriceAction7.7Valuation6.1CompanyPosition7.3
Price
Loading price history…

Price Action

Advancing price action
Longer-term context reads early recovery, with a near-term setup of daily advance.
EntryEarly recovery

The structure is repairing early: weekly fast averages are being reclaimed and the daily chart is recovering constructively — an early-recovery entry profile.

Key Financials

Market Cap
$2.9B
Avg Volume (60D)
2.8M
60 sessions
Revenue Growth YoY
+10.3%
FY2025 vs FY2024
Gross Margin
+54.9%
Trailing twelve months
Operating Margin
+4.7%
Trailing twelve months
Free Cash Flow Yield
+7.2%
Distance from 200DMA
+75.5%
Next Earnings
2026-11-09
P/E
48.6x
EV / EBITDA
23.5x
EV / Sales
2.5x
Market metrics as of Sep 22, 2026
Financial results for the period ended Jun 30, 2026
Filed balance-sheet data as of Jun 30, 2026

Fundamentals & Valuation

Both valuation perspectives agree this company is fair.
Five9, Inc. has a Fair valuation stance because the price broadly reflects how much growth and cash flow it delivers per turn of revenue multiple, with upside and risk reasonably balanced.

What changed

  • FIVN rose 14.0% in one session
    FIVN closed +14.0% against a broad market that moved +1.6%.
    2026-09-21
  • FIVN rose 14.0% in one session
    FIVN closed +14.0% against a broad market that moved +1.6%.
    2026-09-21
  • How Investors Are Reacting To Five9 (FIVN) Earnings Beats And Growing Optimism Around Its AI Platform
    Dated 2026-09-05.
    2026-09-05 · source

Company Research

Thesis
Five9 is a direct cloud contact-center software participant that sells the orchestration layer for omnichannel customer interactions, including AI self-service agents, agent assist, workflow automation, analytics, governance, and human-to-AI escalation.
Opportunity
Moderate opportunity
Enterprise spending on AI agents, voice automation, orchestration, human handoffs, and interaction intelligence to automate and improve customer-service and revenue-contact workflows.
Key risk
Competitive pressure from larger cloud software providers.

Narrative & Theme

Enterprise Agentic Automation
Part of AI Contact-Center Automation and Orchestration, with strong fit.
FIVN has a genuine, direct fit with the emerging enterprise-agentic-automation narrative, specifically through AI-enabled contact-center operations rather than generic AI adjacency.
Narrative HeatHeating up7.7 / 10
Theme HeatHeating up7.6 / 10
This is the company’s own research reading. The canonical heat measurement for this story has not run.

Business & Markets

Technology · Software - Infrastructure
What they do

Five9 provides intelligent cloud software that enables contact centers to manage customer interactions across multiple channels using AI and automation technologies.

How it earns

The company primarily generates revenue through subscription-based licensing of its cloud software platform.

Products & services
CX platform
AI agents
Agent assist
Workflow automation
AI insights
Workforce engagement management
Customers & end markets
Contact centers
Enterprises requiring customer service, sales, and marketing solutions
Market position

Five9 is a recognized leader in cloud contact center software with a comprehensive AI-enabled platform.

Demand drivers
Low cyclicality

Demand for customer experience software is relatively stable and driven by ongoing digital transformation.

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