FIVN
Five9, Inc.

Five9, Inc.FIVN

Technology · Software - Infrastructure
28.12USD
-17.63%
Nov 09, 2026
FIVN overview ready
AI-Enabled Cloud Contact Center Software for Enterprises
Five9 is a direct cloud-contact-center software provider whose platform monetizes enterprise adoption of AI-assisted and increasingly AI-automated customer interactions.
Primary theme is weakening
Customer Engagement & Marketing is weakening (+3.5pp vs SPY over 21 sessions; 4 of 12 members ahead of SPY).
Price structure is giving way
Longer-term context reads damaged structure, with a near-term setup of pullback recovery.
Attractive valuation
Current market expectations look undemanding relative to the cash the business actually produces.
Solid fundamentals
Free cash flow yield is strong.
Primary risk
Competitive pressure from larger cloud and software providers.
Market Nov 6Filing Sep 30Price action Nov 8Research Oct 21

Conviction Level

PriceAction4.9BusinessPerformance5.0BusinessQuality5.4Valuation8.5ThemeMomentum3.0Mixed — Revenue growth has accelerated across 4 consecutive quarters, rising from +7.8% to +13% year over year. Diluted EPS fell 10% year over year to $0.19. — From filed financial statements. Describes the recent trajectory of the business, not the stock. 20 of the 100 Conviction points.

Conviction uses Price Action, Business Performance, Business Quality, Valuation. Theme Momentum is research context, not an input.

Theme momentumPrimary theme · group context, not entry timing
vs SPY
+3.5pp
Theme return
−1.4%
Beating SPY
4 of 12
21 sessions to Nov 6, 2026 · Theme Leadership V2
Price
Loading price history…

Price Action

Price structure is giving way
Longer-term context reads damaged structure, with a near-term setup of pullback recovery.
EntryConstructive

Structure is constructive on both timeframes without excessive extension — a reasonable entry location.

Key Financials

Market Cap
$2.1B
Avg Volume (60D)
2.1M
60 sessions
Revenue Growth YoY
+10.3%
FY2025 vs FY2024
Gross Margin
+54.5%
Trailing twelve months
Operating Margin
+4.4%
Trailing twelve months
Free Cash Flow Yield
+10.1%
Distance from 200DMA
+14.6%
P/E
37.8x
EV / EBITDA
16.7x
EV / Sales
1.7x
Market metrics as of Nov 6, 2026
Financial results for the period ended Sep 30, 2026
Filed balance-sheet data as of Sep 30, 2026

Business Performance

Mixed

Revenue growth has accelerated across 4 consecutive quarters, rising from +7.8% to +13% year over year. Diluted EPS fell 10% year over year to $0.19.

Latest reported: Q3 FY2026, ended Sep 30
Revenue growthAccelerating
+13%
$323M in Q3 FY2026 · YoY
YoY growth, last 4 quarters
  1. +7.8%
  2. +9.2%
  3. +10%
  4. +13%
Earnings growthDeclining
-9.5%
Diluted EPS $0.19 vs $0.21 a year earlier · GAAP
Diluted EPS YoY (GAAP), last 4 quarters
  1. +77%
  2. n/a
  3. n/a
  4. -9.5%
Operating marginStable
4.4%
-1.2 pp YoY · gross margin 53.4% (-1.6 pp)

Business Quality

5.4 / 10

How well the business earns on its assets, converts earnings to cash and funds itself — read from its SEC filings.

Fundamentals & Valuation

Two of the three valuation perspectives say cheap; own history is the dissenting view.
Five9, Inc. has a Cheap valuation stance because current market expectations look undemanding relative to the cash the business actually produces.

What changed

  • Price structure deteriorated
    FIVN: behavior moved from constructive pullback to technical failure.
    2026-11-08
  • FIVN fell 17.6% in one session
    FIVN closed -17.6% while the broad market was close to flat (+0.3%).
    2026-11-06
  • FIVN fell 17.6% in one session
    FIVN closed -17.6% while the broad market was close to flat (+0.3%).
    2026-11-06
  • Five9, Inc. — 8-K (items 2.02, 9.01)
    Reported on 8-K, dated 2026-11-05.
    2026-11-05 · source

Company Research

Thesis
Five9 is a direct cloud-contact-center software provider whose platform monetizes enterprise adoption of AI-assisted and increasingly AI-automated customer interactions.
Opportunity
Moderate opportunity
Enterprise migration from seat-centric contact-center operations toward cloud platforms that combine AI agents, human-agent assist, interaction data, workflow orchestration, and governance to automate customer-service and revenue interactions.
Key risk
Competitive pressure from larger cloud and software providers.

Economic classification

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Business & Markets

Technology · Software - Infrastructure
What they do

Five9 provides intelligent cloud software that enables enterprises to operate contact centers by integrating AI-powered agents, workflow automation, and multi-channel customer interaction management.

How it earns

The company generates revenue primarily through subscription-based licensing of its cloud contact center software platform.

Products & services
AI agents
Agent assist
Workflow automation
AI insights
AI summaries
Workforce engagement management
Revenue execution platform
Customers & end markets
Enterprise customers with contact centers
Businesses requiring customer service, sales, and marketing automation
Market position

Leader in cloud contact center software with a focus on AI-assisted customer interaction automation.

Demand drivers
Low cyclicality

Demand driven by ongoing enterprise digital transformation and customer service needs rather than economic cycles.

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